Rivet Tax Inc. – Privacy & Engagement Policy

Last Updated: October 31, 2024

Rivet Tax Inc. (“Rivet,” “we,” “us,” or“our”) is committed to simplifying your tax experience while maintaining the highest standards of confidentiality, accuracy, and professionalism. This Privacy & Engagement Policy outlines our practices regarding data collection, use, disclosure, security, and the responsibilities of both parties under our engagement.

By using our services, you agree to the terms outlined in this policy and any signed engagement documentation.

1. Scope of Work

The services we provide are detailed in your signed order form. Any work outside this scope — including additional tax filings, reporting, or consulting — may incur separate fees and require updated agreements.

We depend on you to provide accurate and complete information to fulfill our obligations. Rivet does not audit or verify the data you submit. Our role is to prepare and file your tax returns based on the data you provide, in accordance with IRC §6001 and applicable regulations. We will notify you of any material errors or irregularities we discover.

2. Confidentiality, Privacy, and Security

We treat all information you share with Rivet as confidential, consistent with our professional duties and obligations under IRS Circular 230 and state law. Your data is used solely to perform and improve our services.

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission or storage is entirely secure. Communications such as email or mobile may not be fully encrypted. You authorize us to use standard communication methods unless directed otherwise in writing.

In rare cases, we may be legally required to disclose data under judicial or governmental authority. If this occurs, we will notify you where possible and explore protective measures.

You are responsible for maintaining control over who has access to your Rivet account and data. If you suspect unauthorized access, you must notify us immediately and revoke access where appropriate.

3. Information We Collect

We collect the following types of data:

Personal Data

●     Name, contact details, and other identifiers

●     Payment and billing details

●     Any tax documentation you submit to us

●     Any emails, messages you send to us, or anything you say to us on a recorded line

Usage Data

●     IP address, browser/device type, page views, and related technical metrics

●     Interaction logs from both desktop and mobile access

Tracking Technologies
We use cookies, beacons, and similar tools to monitor website performance and enhance user experience. You may adjust cookie preferences in your browser settings.

4. Use of Personal Data

Your personal data is used to:

●     Deliver tax preparation and advisory services

●     Manage your account and provide support

●     Fulfill legal and contractual obligations

●     Process payments and track invoicing

●     Improve our website, communications, and offerings

We may share data with service providers (e.g., hosting, analytics, payment processors) and, where necessary, third-party consultants involved in your tax strategy. We limit disclosures to the minimum required.  We may also share information with our affiliates (e.g., parent organization, sister organization, joint ventures, or other organizations under common control).  If another organization acquires, or plans to acquire, our Company, operations, or our assets, we will also share information with that organization, including at the negotiation stage.  

5. Payment Terms

Fees are set based on the agreed scope of work and due upon invoice. Tax returns will not be filed until full payment is received. Late payments are subject to a 10% monthly compounding fee.

All payments are processed through Stripe and governed by the Stripe Services Agreement. You agree to provide accurate billing information and authorize Rivet to collect owed fees accordingly.

All purchases are final unless otherwise agreed in writing. Refunds and cancellations are at Rivet’s discretion, based on the percentage of work completed.

6. ACH Authorization

By using our services, you authorize Rivet Tax Inc. to debit your linked bank account or card for payments due under your engagement. ACH transactions are governed by NACHA rules. Revocation of debit authorization requires 30 days’ written notice and does not cancel your financial obligations under our agreement.

7. Recordkeeping

We return original client records upon completion of services. Clients should securely store these for future use (e.g., in audits or financial events). Rivet retains copies of workpapers for seven (7) years or longer if necessary for compliance or client benefit.

8. Unsigned Engagements

A signed engagement letter is required before any filing. If you request that we file without a signed letter, that request will be deemed legally binding and enforceable as if the engagement was fully signed.

9. Taxpayer Responsibilities

You are solely responsible for:

●     Timely payment of your full tax liabilities

●     Any penalties, fees, or audits resulting from delayed filings or incomplete information

●     Annual state registration renewals and other compliance requirements

You agree to indemnify Rivet against all claims arising from your failure to meet these responsibilities.

10. Audit Representation

Rivet does not provide audit or attestation services. If your return is selected for examination, we may represent you for an additional fee. If an error is due to our negligence, we will address it at no charge.

Our liability is limited to 50% of fees actually paid for the relevant service. We are not liable for consequential or third-party damages.

11. Third-Party Engagements

Rivet may consult domestic or international third-party tax professionals where appropriate. Only the minimum information necessary will be disclosed, and you will be informed prior to any such engagement.

13. Children's Privacy

We do not knowingly collect data from individuals under 13 years old. If we become aware of such collection, we will delete the data promptly.

14. Links to Third-Party Sites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

15. Dispute Resolution and Arbitration

Any dispute under this policy or our engagement will be resolved through binding arbitration in Delaware under the rules of the American Arbitration Association. This clause survives termination of the engagement.

16. Entire Agreement & Electronic Signatures

This policy, combined with your signed order form and any appendices, constitutes the entire agreement between you and Rivet. You consent to electronic signatures and agree that such signatures have full legal effect.

17. Contact Us

Email: team@rivet.tax
Mailing Address: Rivet Tax Inc., 11 Cat Swamp Road Woodbury CT 06798